faq

faq

Payment, postage and costs

How do I pay?

I accept payment through PayPal. You will be taken to the PayPal site automatically when you click through to the on-line checkout.

How will my purchase be sent?

For purchases going to an Australian postal address, I use the regular Australia Post service. For purchases going overseas, I use the Australia Post airmail service. The customs declaration will state ‘fashion accessory’. I’ll notify you when it’s in the mail.

How long will it take to arrive?

Jewellery will be packaged and sent to you within 2 business days of receiving your payment. If this is not possible for some reason, I’ll let you know immediately. Mail sent within Australia is usually delivered within 3-7 working days. Delivery overseas may take up to 14 working days, although in some countries there may be a delay due to internal Customs. Any customs fees are the purchaser’s responsibility.

What does postage cost?

There is a flat rate of $8 for postage and delivery in Australia. There is a flat rate of $18 for postage and delivery overseas. If you would like your package to be sent Australia Post Express or by Australia Post registered mail domestically or internationally, please contact me for the additional costing.

How will it be packed?

The jewellery will be sent in a drawstring bag made from recycled sari silk. It will be bubble-wrapped and in a padded post bag.

Returns, repairs and alterations

Can I return something to you?

If you’re not happy with your jewellery when it arrives, please email me straight away to let me know and I’ll do what I can to put it right. Please send it back within 7 days in the original packing (unless that’s been the problem). If I can’t put it right, I’ll happily refund your money. For hygiene reasons, once worn, earrings can’t be returned.

What about repairs?

If a necklace you’ve bought from me in the past has broken through misadventure, please let me know, send it back to me (you will be responsible for postage each way) and I’ll do my best to repair it. As each of my necklaces is a one-off, it might not be possible to re-make it exactly as I may no longer have any of the original materials. I’ll let you know what can be done. If you lose an earring, let me know and I might be able to replace it though I may no longer have any of the original materials. It’s recommended that when wearing your earrings, you use the small plastic keepers that come with each pair to lessen the chance of loss.

The necklace I’m interested in is too long/too short. Can you alter it?

I can usually lengthen or shorten a necklace, although that will depend on the type of necklace, the material from which it’s made and whether I have any of that material left. Please contact me and I’ll let you know. There may an additional charge for the extra work.

Commissions and other things

Do you accept commissions?

Yes, I love working with clients to design something special. There are all sorts of reasons for beautiful jewellery: births and weddings, graduations, birthdays, retirements, general cheering-up, something special just for the sake of it... We can start with an idea or a photo. You can bring a bead or a stone that you’ve been treasuring. You can look through the treasure trove of handmade glass beads, semi-precious stones and metal here in the workshop to find inspiration and a starting point. If you would like to commission a gift for someone who lives in the Canberra area, but you’re not sure what it should be, we can make the design process part of the gift. The recipient can have the pleasure of coming to the workshop and exploring all the material I have here, looking through all my design and jewellery books and talking through ideas.

What about re-designing old jewellery?

If you have old jewellery you don’t wear, or have inherited something a bit on the old-fashioned side, or have a broken string of beads, we can give it new life or use it to create something completely new. I enjoy re-designing and remaking things, so you can get pleasure wearing them again.

Can I visit the workshop?

Yes, I love to have visitors here. My studio is part gallery and part glass workshop and you’re very welcome to come and see the process of hand making glass beads from raw materials to finished product. Please email me or ring to make an appointment.
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